This Privacy Policy is effective from 02 day of January of 2025.
The protection of your personal information is a fundamental concern for Carbon Real SpA. Since we understand the importance of protecting the personal data (hereinafter "Personal Data") of our clients or workers, (hereinafter the "Users"), since we are aware of the trust that you have placed in us by providing such data, we want inform you what we use them for and how we protect them in this Privacy Policy (hereinafter the "Policy"), which you must read carefully before using the App.
This Policy is governed by the rules of Chilean legislation (Constitution Policy of the Republic and the applicable laws on the matter), and other regulations related, and contractual agreements of protection, reserve and confidentiality applicable.
For the purposes of this Privacy Policy, the following concepts will have the following meaning: meaning as indicated below:
a) Personal Data: Those relating to any information concerning persons natural, identified or identifiable.
b) Processing of Personal Data: Technical procedures, of a personal nature automated or not, that allow collecting, storing, recording, organizing, preparing, select, extract, confront, interconnect, dissociate, communicate, yield, transfer, transmit or delete personal data, or use them in any other way.
c) Data transfer: Sending of personal data by the controller and\/or processor from the treatment located in Chile, to a recipient, who is located inside or outside the country
d) Data Transmission: Processing of personal data that involves the communication of the same within or outside the territory of the country, when its purpose is the carrying out a treatment by the processor on behalf of the controller.
a) Establish the scope and responsibilities of Carbon Real SpA, in the administration and management of personal data of our users, for the purposes established by the regulations current legal authorizes.
b) Explain who is responsible for the Personal Data and its processing, what Data Personal data we collect, how and why we use it, with whom we share it, how long we store them, and what your rights are as the data subject and how you can exercise them.
In order to process your Personal Data, we ensure that your consent is unequivocal, express and informed.
By accepting this Policy, you expressly and exclusively consent to the use of your Personal Data for the purpose we have defined therein. Carbon Real SpA reserves the right to require the consent of the same form, to the extent that it is required in the future for actions or the provision of punctual services.
By marking this Policy as read, we understand that you have granted your consent consent.
The person responsible for the protection of your Personal Data (hereinafter "Controller") provided through the website https://carbonreal.com/en/ (hereinafter the "Site") and the use of the Carbon Real SpA App, as well as the processing of the Data Personal data collected and processed in the context of their use by the users, is Carbon Real SpA, Rut N° 77.598.057-5, whose address and telephone numbers are are identified in section 13 of this Policy. Likewise, the The person in charge of processing your personal data is any natural person or legal entity, public or private, which by itself or in association with others, carries out the Processing of Personal Data on behalf of the Controller. In this way, our Suppliers operate through a current service provision contract with Carbon Real SpA, which establishes that they may only process your data to provide compliance with the specific task that we have entrusted to them.
The Controller has appointed a Personal Data Protection Officer (DPO), who you can contact at protecciondatos@carbonreal.com.
a) Information you provide to us directly:
Account information: name and surname, date of birth, gender, address email, phone number, username and any other information that you choose to provide when creating your account or using the App.
User Content: information that you post or share through the App.
Communications: information you provide to us when you communicate with us us, either through customer service or through forms contact.
b) Information we collect automatically:
Device information: device model, operating system, IP address, mobile operator and mobile network, when you connect to use the App.
Usage information: how you use the App, including the functions you use and the actions that he performs.
Location information: your precise or approximate location, if you have given it to us permission to collect it.
Our goal is to process your Personal Data in a way that allows us to provide an optimal service, that adapts to your needs, and that allows an experience safe and efficient during the use of our services. In this sense, the The processing of your data responds solely to the objective of Carbon Real SpA, trying to facilitate the services of our business. In case we need information For other purposes, we will request your specific and express consent for such effects.
In this way, your data will be used for the following purposes:
a) Commercial Purpose: i) To carry out all those activities and operations related to the design, delivery and management of the products, land, services contracted with Carbon Real SpA. ii) Update data information, identity verification, or even for the validation of banking transactions. iii) Validate and verify your identity in operations carried out with Carbon Real Spa;
b) Informative Purpose: i) To send the owner legal, security, and other information. characteristics of products and services, in the context of services that loans; ii) Conduct satisfaction surveys;
c) Collection Purpose: Collection management, extrajudicial or judicial;
d) Risk Management Purpose: Carry out preventive and own management compliance, especially in matters of prevention of money laundering, or fraud prevention.
Finally, only in the event that you have expressly authorized, by checking the corresponding box in the declaration of acceptance of this Policy, we will use your data for purposes related to our marketing campaigns, offers and promotions.
a) Public, administrative and/or judicial entities that require information, with the purposes of: i) Collaborate in investigations and report fraud, or any other unlawful; ii) Safeguard the public interest, the administration of justice, the recognition, exercise or defense of a right in a judicial process or administrative, and\/or dispute resolution; and iii) Comply with any law, applicable regulation or legal provision, or any mandate of a competent authority duly founded and motivated; iv) Technological providers with whom Carbon Real SpA maintains contracts, which will be carefully selected, and which They may have servers located in Chile or abroad, and they will be required to improved security and data protection standards and risk analysis.
b). Third parties who have been contracted to perform on our behalf and representation of certain tasks related to commercial activities, production and promotion of their products and/or services. These third parties may process your Personal Data in compliance with Carbon's instructions Real SpA, or make decisions about them as part of the provision of its services. In either case, Carbon Real SpA will select suppliers that consider reliable and who are committed, through a contract or other means applicable laws, to implement the necessary security measures to guarantee an adequate level of protection for your Personal Data.
c) Third parties for whom you have given us consent, or regarding to which there is a legal authorization or obligation that allows it to be done without that consent.
Carbon Real SpA is not responsible for the handling of data made by the users. third parties indicated in the preceding letters, once the Personal Data ceases to be to be within the sphere of protection and care of Carbon Real SpA.
As the owner of Personal Data, you may exercise your rights free of charge and at any time. the following rights granted by Law No. 19,628 at the moment:
a) Right of Access: Access your data to verify that they are being processed in accordance with the law.
b) Right of Rectification: Request that your data be modified or completed, when these are inaccurate, outdated or incomplete.
c) Right of Cancellation: Request that your data be deleted or removed. In this Carbon Real SpA must proceed to delete or eliminate such data immediately, unless you have another legal basis that allows you to keep them.
d) Right of Objection: Request that a product activity not be carried out. processing of the data, or cease the current processing.
e) Right to Portability: Request and obtain a copy of your Personal Data in an electronic format, which allows it to be operated by different systems, and to be able communicate or transfer them to another data controller.
In order to exercise any of the rights described above you must Submit a request to the following email address: protecciondatos@carbonreal.com.
We retain your data as long as you maintain the commercial, contractual relationship with us. Carbon Real SpA, and only for as long as necessary for the purposes explained in this Privacy Policy. Carbon Real SpA, is committed to eliminate them once they are no longer necessary in accordance with the principles of proportionality and necessity. In the event of any pending legal proceedings, it is We may retain your information for longer if necessary, provided that in accordance with current regulations and the requirements of the administrative authorities or judicial. After this period, the data will be completely deleted from our servers, and the servers with which we maintain contracts current.
We have designed a set of cybersecurity measures that allow us guarantee the protection of your Personal Data, protecting you at the same time from possible threats, attacks, security breaches and\/or unauthorized uses that may affect such data. The above also includes the use of mechanisms that verify that your Personal Data is accurate, complete and up to date. For this reason, we have adopted a robust security system designed by experts in attention to our processes, and composed of a series of technological controls, procedures, and measures designed to ensure the protection of your Data Personal. Security mechanisms include fragmentation of our databases, the use of antivirus and firewalls on all devices, the Permanent updating of our systems and software, as well as audits internal, ethical hacking, VPN connections, and the implementation of the highest industry standards and best practices.
Your data and personal information may be transferred to and processed in countries different from yours. These countries may have data protection laws that are different from yours. the laws of your country. By using the App, you agree to the transfer of your information personnel to these countries.
In the event that this Policy is updated you will be notified at the beginning of your browsing our Site or the Carbon Real SpA App.
To resolve any questions or requests related to this Policy, or to To exercise your rights described in section 8, do not hesitate to contact us through the channels we have provided for this purpose: on our Site or in the Carbon Real App SpA; at the telephone numbers +564 4235 1111; at the address Apoquindo 7935, 9th floor, Tower A, commune of Las Condes, Santiago de Chile; or at our email address protecciondatos@carbonreal.com, from where your request will be attended to as soon as possible.
